COMPENSATION TOOL SAAS SERVICES AGREEMENT
THIS SAAS SERVICES AGREEMENT GOVERNS CUSTOMER’S USE OF THE SERVICES. BY CLICKING ON THE ACCEPTANCE BOX OR ACCESSING OR USING THE SERVICES OR THE SOFTWARE, CUSTOMER ACKNOWLEDGE SAND AGREES THAT ALL SUCH ACCESS AND USE IS SUBJECT TO THIS AGREEMENT. ANY SUCH ACCESS OR USE WILL CONSTITUTE SUCH ACCEPTANCE AND RESULT IN A BINDING AND LEGALLY ENFORCEABLE AGREEMENT BETWEEN CUSTOMER AND COMPENSATION TOOL CORPORATION. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A CORPORATION, PARTNERSHIP, ASSOCIATION OR OTHER ENTITY OR GROUP OR IF YOU HAVE AUTHORIZED ANOTHER ENTITY OR INDIVIDUAL TO ACCEPT THESE TERMS ON YOUR BEHALF, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO LEGALLY BIND SUCH ENTITY TO THIS AGREEMENT OR TO HAVE SUCH ENTITY OR INDIVIDUAL BIND YOU TO THIS AGREEMENT.
THE APPLICABLE PROVISIONS OF THIS AGREEMENT ALSO GOVERN ANY FREE TRIAL OF THE SERVICES.
TERMS AND CONDITIONS
1. SAAS SERVICES AND SUPPORT
1.1 Subject to the terms of this Agreement, CT grants Customer a non-exclusive, non-transferable right to access and use the Services during the Term (defined below), solely for use by Authorized Users (defined below) in accordance with the terms and conditions herein. Such use is limited to Customer’s internal use, and not for use by any of Customer’s subsidiaries or affiliates. “Authorized User” means Customer’s employees (i) who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement and (ii) for whom access to the Services has been purchased hereunder.
1.2 As part of the registration process, Customer will identify an administrative username and password for Customer’s CT account. CT reserves the right to refuse registration of or cancel passwords it deems inappropriate. Subject to the terms hereof, CT will provide Customer with technical support services in accordance with CT’s standard practice. Customer may initiate a support request at any time by emailing support@comptool.com. CT will use commercially reasonable efforts to promptly respond to all support requests.
2. USE RESTRICTIONS
2.1 Customer shall not, and Customer shall not permit any Authorized User to, use the Services for any purposes beyond the scope of access granted in this Agreement. Customer shall not, directly or indirectly, and shall not permit any Authorized User to: (i) reverse engineer, decompile, disassemble or otherwise attempt to discover or access the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); (ii) modify, translate, or create derivative works based on the Services or any Software ; (iii) rent, lease, sell, or resell the Services or any Software; (iv) use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; (v) remove any proprietary notices or labels; (vi) copy any features, functions, content, format, graphics, modules, algorithms, arrangement, method of organization, method of interaction, or other design of the Services for itself, its affiliates, or a third party; (vii) develop or improve a competitive product or service; or (viii) exceed the scope of Customer’s subscription as specified on an Order Form.
2.2 Customer has and will retain sole responsibility for all access to and use of the Services by Authorized Users, including any: (i) information, instructions, or materials provided by an Authorized User to the Services or CT; (ii) conclusions, decisions, or actions of Customer and any Authorized User based on such use; and (iii) all acts and omissions of Authorized Users. Customer shall use reasonable efforts to make all Authorized Users aware of this Agreement’s provisions as applicable to such Authorized User’s use of the Services, and shall cause Authorized Users to comply with such provisions.
2.3 Although CT has no obligation to monitor Customer’s or any Authorized User’s use of the Services, CT may do so and may prohibit or suspend any use of the Services it believes may be (or alleged to be) in violation of this Agreement.
3. CONFIDENTIALITY
From time to time during the Term (defined below), either party (“Disclosing Party”) may disclose or make available to the other party (“Receiving Party”) information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information (including, without limitation, business plans, technical information, product plans and designs, and business processes), whether orally or in written, electronic, or other form or media that is marked, designated, or otherwise identified as “confidential” or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (collectively, “Confidential Information”). Customer’s Confidential Information includes Customer Data, except Aggregated Statistics (defined below) that include de-identified and anonymized Customer Data as permitted under this Agreement. CT’s Confidential Information includes the Services, the Software and related documentation. Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the Receiving Party at the time of disclosure; (c) rightfully obtained by the Receiving Party on a non-confidential basis from a third party; or (d) independently developed by the Receiving Party without use of or reference to any of the Disclosing Party’s Confidential Information. The Receiving Party shall not disclose the Disclosing Party’s Confidential Information to any person or entity, except to the Receiving Party ‘s employees and consultants who have a need to know the Confidential Information for the Receiving Party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, the Receiving Party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Receiving Party shall first have given written notice to the Disclosing Party and made a reasonable effort to obtain a protective order; or (ii) to establish a party’s rights under this Agreement, including to make required court filings. Each party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five (5) years from the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.
4. PROPRIETARY RIGHTS
4.1 As used in this Section 4, the following terms shall have the following meanings:
“Aggregated Statistics” means data and information related to Customer’s and any Authorized User’s use of the Services that is used by CT in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Services; provided that such Aggregated Statistics do not identify Customer or Customer’s Confidential Information.
“Customer Data” means employee information Customer or an Authorized User loads or otherwise inputs into the Services (or provides to CT for loading or input into the Services on Customer’s behalf), including information regarding employees, salaries, third party salary surveys, and other employment information provided by Customer. Notwithstanding the foregoing, Customer Data does not include, and neither Customer nor any Authorized User shall load or input into the Services, or otherwise provide to CT any sensitive data that is not necessary for CT to perform its obligations under this Agreement, such as social security numbers or other government identifiers, credit card numbers, bank account numbers, other financial information, or health information.
4.2 CT acknowledges and agrees that Customer owns all right, title and interest, including all intellectual property rights, in and to the Customer Data. Customer represents, warrants and covenants to CT that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by CT and processed in accordance with this Agreement, such Customer Data does not and will not infringe, misappropriate or otherwise violate any intellectual property rights or any other rights of any person or violate any applicable law. Customer hereby grants CT a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display the Customer Data as may be necessary for CT to provide the Services to Customer and for other diagnostic and corrective purposes in connection with the Services.
4.3 Notwithstanding anything to the contrary in this Agreement, CT may collect and compile Aggregated Statistics. Customer agrees that CT may use Aggregated Statistics to the extent and in the manner permitted under applicable law.
4.4 Customer acknowledges and agrees that CT owns all right, title and interest, including all intellectual property rights, in and to (a) all Aggregated Statistics, (b) the Services and Software, all improvements, enhancements or modifications thereto, (c) any software, applications, inventions or other technology developed in connection with the Services, support services, or professional services, and (d) all intellectual property rights related to any of the foregoing.
4.5 No rights or licenses are granted except as expressly set forth herein.
5. PAYMENT OF FEES
5.1 Customer shall pay CT the then applicable fees described in the Order Form in accordance with the terms therein (the “Fees”). CT reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Services Term or then-current renewal term, upon 30 days prior notice to Customer (which may be sent by email). Billing inquiries should be directed to CT’s customer support department.
5.2 CT will bill through an invoice, which will be delivered via email to Customer.Full payment for CT invoices must be received by CT within 30 days after the date the invoice is emailed to Customer.Customer will not be permitted to use the Services until full payment is received by CT. Customer shall at all times maintain a valid and active email address for purposes of receipt of CT’s invoices under this Agreement. Unpaid amounts are subject to a finance charge of 1.5% per month on any amount that is not paid when due, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on CT’s net income.
6. TERM AND TERMINATION
6.1 Subject to earlier termination as provided below, this Agreement is for the Initial Services Term as specified in the Order Form, and shall be automatically renewed for additional periods of the same duration as the Initial Services Term (collectively, the “Term”), unless either party requests termination at least 30 days prior to the end of the then-current Term.
6.2 In addition to any other remedies it may have, either party may also terminate this Agreement upon 30 days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement. If CT terminates this Agreement due to Customer’s breach, CT will not refund any amounts paid by Customer and Customer remains liable for payment of all Fees due under this Agreement for the remainder of the Term as if this Agreement had not terminated. If Customer terminates this Agreement due to CT’s breach or pursuant to Section 4 of the DPA, CT will refund Customer any prepaid Fees applicable to the remainder of the terminated Term, prorated from the effective date of termination. Upon expiration or termination of this Agreement for any reason: (a) any amounts owed to CT under an Order Form before such termination or expiration will be immediately due and payable except as provided in this Section 6.2 above; (b) Customer must discontinue all access and use of the Services; and (c) CT will discontinue providing Customer the Services and Customer will lose access to its CT account. CT will delete any Customer Data stored in the Services as set forth in Section 8 of the DPA, and Customer consents to such deletion. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
7. MAINTENANCE; DISCLAIMER
(a) CT warrants that the Services will conform in all material respects to the service levels set forth in Exhibit A when accessed and used in accordance with this Agreement. CT does not make any representations or guarantees regarding uptime or availability of the Services unless specifically identified in Exhibit A. The remedies set forth in Exhibit A are Customer’s sole remedies and CT’s sole liability under the limited warranty set forth in this Section 7(a). THE FOREGOING WARRANTY DOES NOT APPLY, AND CT STRICTLY DISCLAIMS ALL WARRANTIES, WITH RESPECT TO ANY THIRD-PARTY SERVICES.
(b) EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 7(a), THE SERVICES ARE PROVIDED “AS IS” AND CT HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CT SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
8. THIRD PARTY SURVEYS AND SERVICES
8.1 Third Party Surveys. CT supports hosting of compensation surveys or data that are loaded, stored, displayed, or processed by the Services and accessible by Customer through the Services (“Third Party Surveys”). Data provided in Third Party Surveys is not owned or controlled by CT, and CT does not warrant or support Third Party Surveys. Third Party Surveys are not Customer Data but are considered CT’s Confidential Information.
(a) Customer Licensed Third Party Surveys. Where Customer has directly licensed a Third Party Survey from a third-party publisher (a “Survey Publisher”) and requests that the Third Party Survey be accessible as a part of the Services, Customer hereby grants to CT the right to use, load, host, copy, access, store, display, or otherwise process the Third Party Survey solely to provide Customer the Services. Customer represents and warrants that it has secured all necessary rights to authorize this usage by CT and releases CT from any liability related to CT’s usage of the Third Party Surveys in connection with Customer’s and any Authorized User’s use of the Services. Customer (i) acknowledges that it may be required to enter into a non-disclosure agreement with a given Survey Publisher and CT prior to the loading of any Third Party Survey; (ii) consents to CT contacting the applicable Survey Publisher to verify Customer’s survey purchase; and (iii) agrees to provide other proof of purchase as may be requested by CT. If a Survey Publisher disputes Customer’s right to a given Third Party Survey, CT may elect to remove the Third Party Survey from the Customer’s account with CT. Customer hereby releases CT from any liability, and assumes full responsibility and all liability, that may arise from the use of, or access to, Third Party Surveys if such Third Party Surveys is used, accessed, stored, displayed, or otherwise processed by CT on Customer’s behalf in accordance with this Agreement or as instructed by Customer.
(b) CT Marketplace. Third Party Surveys may be licensed directly through the Services. If Customer chooses to license a Third Party Survey through the Services, its use of that Survey is subject to the terms between Customer and the Third Party Survey Publisher, and Customer shall comply with those terms.
8.2 CT Integrations.
(a) CT may enable or make available Customer’s use of any application programming interface (“API”) or other integration feature between the Services and a Third Party Service provided by CT to Customer (each, a “CT Integration”) on a non-exclusive basis solely to allow Customer to integrate the Services with one or more Third Party Services. “Third Party Services” means applications, services, software, or other products supplied by a third party (excluding CT’s licensors and contractors) that Customer chooses to use with or integrate with the Services. Customer agrees that the development, maintenance, use, and performance of a CT Integration are dependent on: (a) the API, software, application, or other service or support provided by the provider of the Third Party Service; and (b) the compatibility, format, and performance of the relevant Third Party Service.
(b) Customer agrees that by using a CT Integration, CT may pull, collect, access, provide or share data with the Third Party Service to enable, maintain, support, and improve the integration between the Services and the Third Party Service. Customer’s use of a Third Party Service is subject to the terms of the relevant Third Party Service. By enabling or using a CT Integration, Customer acknowledges that it understands and agrees to the terms of this Section.
9. INDEMNIFICATION
(a) CT shall indemnify, defend, and hold harmless Customer from and against any and all losses, damages, liabilities, costs (including reasonable attorneys’ fees) (“Losses”) incurred by Customer resulting from any third-party claim, suit, action, or proceeding (“Third-Party Claim”) that the Services, or any use of the Services in accordance with this Agreement, infringes or misappropriates such third party’s patents, copyrights, or trade secrets, provided that Customer promptly notifies CT in writing of such Third-Party Claim, cooperates with CT, and allows CT sole authority to control the defense and settlement of such Third-Party Claim.
(b) If a Third Party-Claim is made or appears possible, Customer agrees to permit CT, at CT’s sole discretion, to (i) modify or replace the Services, or component or part thereof, to make it non-infringing, or (ii) obtain the right for Customer to continue use. If CT determines that neither alternative is reasonably available, CT may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer.
(c) This Section 9 will not apply to the extent that the alleged infringement arises from: (i) use of the Services in combination with data, software, hardware, equipment, or technology not provided by CT or authorized by CT in writing; (ii) modifications to the Services not made by CT; (iii) Customer Data; (iv) Third Party Surveys; or (v) Third-Party Services.
(d) THIS SECTION 9 SETS FORTH CUSTOMER’S SOLE REMEDIES AND CT’s SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES INFRINGE, MISAPPROPRIATE, OR OTHERWISE VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
10. LIMITATION OF LIABILITY
IN NO EVENT WILL CT BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT (WHICH INCLUDES THE EXHIBITS ATTACHED HERETO) UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY, OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER CT WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL CT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE TOTAL AMOUNTS PAID TO CT UNDER THIS AGREEMENT IN THE 12-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. DATA PROCESSING AND PROTECTION
11.1. Both parties agree to comply with applicable data privacy laws and regulations. In addition, the Personal Data Processing Agreement attached as Exhibit B (“DPA”) applies to the extent Customer elects to load Customer Data into a Services.
11.2 Customer’s use of the Services is subject to CT’s privacy statements and cookie policies, copies of which is located at https://comptool.com/legal/.
12. MISCELLANEOUS
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with CT’s prior written consent. CT may transfer and assign any of its rights and obligations under this Agreement without Customer’s consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all its assets. This Agreement, which includes the Exhibits attached hereto, is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Except as otherwise provided in Section 1.3 of the DPA, if there is any conflict between the terms of any exhibit to this Agreement and the terms of this Agreement, the terms of this Agreement will prevail. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind CT in any respect whatsoever. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when transmission is confirmed, if transmitted by email; and upon receipt, if sent by recognized overnight delivery service (with all fees prepaid) or certified or registered mail, return receipt requested. This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflicts of law provisions. CT may (a) issue a press release announcing the relationship between the parties, (b) make available for marketing purposes case studies regarding the implementation of the Services by Customer, (c) mention Customer and the parties’ relationship in CT’s marketing collateral, website, and other promotional materials, or (d) use Customer’s name, trademark(s), or logo(s) in any marketing or promotional efforts.