Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice.<\/b><\/b><\/b><\/b><\/span><\/p> <\/p>
The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network\/telecom areas.<\/p>
<\/p>
The responsibility of a Computer Operator is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the Computer Operator will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.<\/p>
<\/p>
Responsibilities:<\/b><\/p> Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues.<\/p><\/li>
Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users.<\/p><\/li>
Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more complex hardware & software problems utilizing this additional training & expertise.<\/p><\/li>
Appropriately document all required information into the ticketing system & the knowledgebase. Efficiently & accurately identify the customers specific information.<\/p><\/li>
Resolve issues as appropriate on the first point of contact or within the appropriate timeline.<\/p><\/li>
Meet required productivity expectations, including Service Center metrics.<\/p><\/li>
Route & Dispatch the service request, incident or change request to the appropriate IT support group or next level Tech, for resolution.<\/p><\/li>
Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current.<\/p><\/li>
Possess the capacity to work independently & effectively while maintaining positive productivity levels.<\/p><\/li>
Maintain a positive relationship with fellow peers, cross functional teams & leadership.<\/p><\/li>
Other duties assigned as necessary.<\/p><\/li> <\/ul>
<\/p>
Qualifications:<\/b><\/p> High School Diploma or equivalent.<\/p><\/li>
Ability to type 35 WPM.<\/p><\/li>
Ability to obtain and maintain a Public Trust Clearance.<\/p><\/li> <\/ul>
<\/p>
All candidates supporting the CMS programs must have lived in the United States at least three (3) out<\/span><\/span><\/span><\/span> of the last five (5) years prior<\/span><\/span><\/span><\/span><\/span> in order to be considered.<\/p> <\/p>
Desired Skills:<\/b><\/p> Demonstrated experience with Mac and Windows Operating Systems and hardware.<\/p><\/li>
1-2 plus year(s) of PC support, diagnostic\/troubleshooting,<\/span><\/span><\/span><\/span> & repair experience is desired.<\/p><\/li> Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications.<\/p><\/li>
Associates Degree or Bachelors Degree in Information Technology or related discipline.<\/p><\/li>
Any Technical Certifications, ie: A+, NET+, ACMT, Microsoft Fundamentals, etc.<\/p><\/li>
ITIL v4 Foundations Certification.<\/p><\/li> <\/ul>
<\/p>
The hourly rate for this position is ~$17\/hr. - $20\/hr. <\/b>Actual compensation will be based upon geographic location and experience. <\/b><\/b><\/b><\/span><\/p> If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares.<\/p>
<\/h2> <\/h2> Original Posting:<\/b><\/u><\/h2>March 10, 2026 <\/p>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<\/p> <\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div>
<\/p>
Pay Range:<\/u><\/b><\/h2>Pay Range -
<\/p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.<\/span><\/p> #Remote <\/p> <\/div><\/body><\/html>","company":"Leidos","city":null,"inferred_city":null,"inferred_city_with_inferred_state":"Virginia | Unknown","inferred_cbsa":null,"fips":null,"is_metropolitan":null,"state":"VA","inferred_state":"Virginia","country":"US","inferred_country":"United states","squirrel_codes":[]},"sort":[1773187200000]},{"_index":"job__1736258560_877903","_type":"_doc","_id":"203324805","_score":null,"_source":{"created":"2026-03-17T05:30:00.011334+00:00","unique_id":"6158d7c2-695b-5eae-bc2c-38a4ab611fec","key":"8ee3cf9c27e4ca2031051fa6f341fd63","title":"Mainframe Computer Operator","inferred_title":"Computer operator","salary_offered":"$24.17 - $26.00 an hour","inferred_salary_from":24.17,"inferred_salary_to":26,"inferred_salary_yearly_from":50273.600000000006,"inferred_salary_yearly_average":52176.8,"inferred_salary_yearly_to":54080,"inferred_salary_yearly_range_spread":0.08,"inferred_salary_currency":"USD","inferred_salary_time_unit":"hourly","inferred_max_experience":4,"inferred_average_experience":4,"inferred_min_experience":4,"inferred_seniority_level":"Mid Level","sign_on_bonus":null,"url":"https:\/\/www.simplyhired.com\/job\/dWtfVW2Cg3cKfuaBJ_70JYfALlIuBqVMQG2HgcKE8nNWTUOf3dYpwg","type":"Full Time","category":null,"board":"simplyhired","post_date":"2026-03-09","is_remote":false,"html_description":"
Tuknik Government Services, LLC a Koniag Government Services company, <\/b>is seeking a Master Scheduling Coordinator to support TGS and our government customer in Baltimore, MD.<\/p>
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.<\/p>
The objective of this task is to provide support to the Scheduling Control team at the clients 24-hour central computer center. The production scheduling control function is focused on:<\/p>
- Mainframe Batch Production Monitoring<\/li>
- Monitoring Enterprise Batch Operations (z\/OS, Unix, Windows)<\/li>
- Monitoring Data Exchange Operations<\/li>
- Notifying the development community of critical batch outages that impact operations<\/li>
- Implementing emergency changes<\/li>
- Processing on-demand requests<\/li>
- The Scheduling Control Team (SCT) performs 24\/7 monitoring, reporting, problem determination, escalation, and assists with resolving production failures, while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems, online CICS regions, and the Central Version Processors (CVP).<\/li>
- In addition, the SCT processes emergency schedule and on-demand batch request, coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD), and is involved in the tracking and transmission of data to and from the agency via Data Exchange software, in support of the operation, maintenance, management, and documentation of a complex, large-scale computer operation.<\/li><\/ul>
Duties:<\/b><\/p>- Monitor batch production workloads located on z\/OS mainframe and distributed platforms that produce data exchange transactions.<\/li>
- Monitor data exchanges via data exchange software application packages (i.e., Control M, TSO\/ISPF, Cyberfusion, Managed File Transfer, Connect: Direct) for failed or hung files, and track the movement of files, both inbound and outbound.<\/li>
- Process batch production job requests received via online MS\/PRS system for assigned mainframe and\/or distributed workload.<\/li>
- Investigate and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time.<\/li>
- Implement operational procedures using PCOM\/TSO\/ISPF, and Control-M\/Control-M\/EM Scheduling Software when processing requests received via Master Scheduling\/Production Request System (MS\/PRS):<\/li>
- Monitor assigned batch workload (i.e., z\/OS, distributed).<\/li>
- Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone, email, or IM, as appropriate.<\/li>
- Review production performance data and monitor job stream performance.<\/li>
- Perform restart and recovery routines, as necessary.<\/li>
- Perform JCL overrides on mainframe, as necessary.<\/li>
- Assist in analyzing trouble situations as it pertains to batch production failure caused by bad data, database errors, system failure, etc.<\/li>
- Provide technical support to SCT customers, which include internal system staff as well as the external development community, the latter of which is the focus of SCT.<\/li>
- Based on assigned workload, monitor the recycling of online CICS regions, Central Version Processors (CVP), and system recycles\/IPLs and perform associated batch workload holds and releases, as necessary.<\/li>
- Edit\/Override JCL and process jobs for one or more computer systems, as appropriate.<\/li>
- Establish job streams for special production requests based on user requirements.<\/li>
- Maintain online MS\/PRS production request log for active requests and provide necessary updates in the system for assigned workload.<\/li>
- Process and maintain emergency batch software requests received at the Emergency Requests mailbox<\/li>
- Establish CAPRS\/Incident Management tickets documenting batch production failures encountered on assigned workload and reassign CAPRS\/Incident Management records for all emergency batch software requests, when received.<\/li>
- Update emergency CAPRS\/IM record with justification from the developer and generate the CMS record when completed, for auditing purposes.<\/li><\/ul>
Functional Responsibilities: <\/b><\/p>- Experience with PCs running the most current Windows platform, experience with MS Office suite of programs, and computer operations experience in a mainframe operating systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF).<\/li>
- Experience is needed with some or all the following software packages: z\/OS 1.4 (or higher), MVS\/ESA-OS\/390, JES3 V4, ISPF, CICS, OPS\/MVS II, JCL, DB2, TCP\/IP; Scheduling Software including but not limited to Control-M and Control-M Enterprise Manager; data exchange products including but not limited to Managed File Transfer, Cyber Fusion, and Connect: Direct.<\/li>
- Respond to and diagnoses problems through interaction with users and determine problem recognition, research, isolation, and resolution steps.<\/li>
- Escalate customer\/application problems to functional or programming staff as needed and work directly with the support staff towards problem resolution.<\/li>
- Use problem management database and help desk systems as the primary problem tracking and resolution tool. Understand and apply fundamental of customer service, incident response, problem response and change management.<\/li><\/ul>
Education\/Experience: <\/b><\/p>- High School Diploma and\/or related advanced training and certifications such as A+ Certification.<\/li>
- At least 4 years of experience in providing related IT support<\/li>
- Must be ability to obtain a client sponsored HSPD-12 Suitability<\/li><\/ul>
Our Equal Employment Opportunity Policy<\/b><\/p>
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military\/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.<\/p>
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.<\/p>
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.<\/i><\/p>
Equal Opportunity Employer\/Veterans\/Disabled. Shareholder Preference in accordance with Public Law 88-352<\/b> <\/i><\/p>
Pay: $24.17 - $26.00 per hour<\/p>
Work Location: In person<\/p><\/body><\/html>","company":"Koniag","city":"Baltimore","inferred_city":"Baltimore","inferred_city_with_inferred_state":"Maryland | Baltimore","inferred_cbsa":"Baltimore-Columbia-Towson, MD","fips":"12580","is_metropolitan":true,"state":"MD","inferred_state":"Maryland","country":"US","inferred_country":"United states","squirrel_codes":[]},"sort":[1773014400000]},{"_index":"job__1736258560_877903","_type":"_doc","_id":"203331846","_score":null,"_source":{"created":"2026-03-17T05:30:00.011334+00:00","unique_id":"5ce1252c-fb46-563a-9530-ba6db1573104","key":"2dc8bb74275e1b29c0bbebb4b002550d","title":"Mainframe Computer Operator","inferred_title":"Computer operator","salary_offered":"$24.69 - $27.00 an hour","inferred_salary_from":24.69,"inferred_salary_to":27,"inferred_salary_yearly_from":51355.200000000004,"inferred_salary_yearly_average":53757.6,"inferred_salary_yearly_to":56160,"inferred_salary_yearly_range_spread":0.09,"inferred_salary_currency":"USD","inferred_salary_time_unit":"hourly","inferred_max_experience":4,"inferred_average_experience":4,"inferred_min_experience":4,"inferred_seniority_level":"Mid Level","sign_on_bonus":null,"url":"https:\/\/www.simplyhired.com\/job\/Jv9dfl_rbewZbWmLF80x1T6HcBB9oBZ-uIgT-YmUhJ_fvvBjUOiR3w","type":"Full Time","category":null,"board":"simplyhired","post_date":"2026-03-09","is_remote":false,"html_description":"
Tuknik Government Services, LLC a Koniag Government Services company, <\/b>is seeking a Master Scheduling Coordinator to support TGS and our government customer in Durham, NC.<\/p>
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.<\/p>
The objective of this task is to provide support to the Scheduling Control team at the clients 24-hour central computer center. The production scheduling control function is focused on:<\/p>
- Mainframe Batch Production Monitoring<\/li>
- Monitoring Enterprise Batch Operations (z\/OS, Unix, Windows)<\/li>
- Monitoring Data Exchange Operations<\/li>
- Notifying the development community of critical batch outages that impact operations<\/li>
- Implementing emergency changes<\/li>
- Processing on-demand requests<\/li>
- The Scheduling Control Team (SCT) performs 24\/7 monitoring, reporting, problem determination, escalation, and assists with resolving production failures, while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems, online CICS regions, and the Central Version Processors (CVP).<\/li>
- In addition, the SCT processes emergency schedule and on-demand batch request, coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD), and is involved in the tracking and transmission of data to and from the agency via Data Exchange software, in support of the operation, maintenance, management, and documentation of a complex, large-scale computer operation.<\/li><\/ul>
Duties:<\/b><\/p>- Monitor batch production workloads located on z\/OS mainframe and distributed platforms that produce data exchange transactions.<\/li>
- Monitor data exchanges via data exchange software application packages (i.e., Control M, TSO\/ISPF, Cyberfusion, Managed File Transfer, Connect: Direct) for failed or hung files, and track the movement of files, both inbound and outbound.<\/li>
- Process batch production job requests received via online MS\/PRS system for assigned mainframe and\/or distributed workload.<\/li>
- Investigate and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time.<\/li>
- Implement operational procedures using PCOM\/TSO\/ISPF, and Control-M\/Control-M\/EM Scheduling Software when processing requests received via Master Scheduling\/Production Request System (MS\/PRS):<\/li>
- Monitor assigned batch workload (i.e., z\/OS, distributed).<\/li>
- Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone, email, or IM, as appropriate.<\/li>
- Review production performance data and monitor job stream performance.<\/li>
- Perform restart and recovery routines, as necessary.<\/li>
- Perform JCL overrides on mainframe, as necessary.<\/li>
- Assist in analyzing trouble situations as it pertains to batch production failure caused by bad data, database errors, system failure, etc.<\/li>
- Provide technical support to SCT customers, which include internal system staff as well as the external development community, the latter of which is the focus of SCT.<\/li>
- Based on assigned workload, monitor the recycling of online CICS regions, Central Version Processors (CVP), and system recycles\/IPLs and perform associated batch workload holds and releases, as necessary.<\/li>
- Edit\/Override JCL and process jobs for one or more computer systems, as appropriate.<\/li>
- Establish job streams for special production requests based on user requirements.<\/li>
- Maintain online MS\/PRS production request log for active requests and provide necessary updates in the system for assigned workload.<\/li>
- Process and maintain emergency batch software requests received at the Emergency Requests mailbox<\/li>
- Establish CAPRS\/Incident Management tickets documenting batch production failures encountered on assigned workload and reassign CAPRS\/Incident Management records for all emergency batch software requests, when received.<\/li>
- Update emergency CAPRS\/IM record with justification from the developer and generate the CMS record when completed, for auditing purposes.<\/li><\/ul>
Functional Responsibilities: <\/b><\/p>- Experience with PCs running the most current Windows platform, experience with MS Office suite of programs, and computer operations experience in a mainframe operating systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF).<\/li>
- Experience is needed with some or all the following software packages: z\/OS 1.4 (or higher), MVS\/ESA-OS\/390, JES3 V4, ISPF, CICS, OPS\/MVS II, JCL, DB2, TCP\/IP; Scheduling Software including but not limited to Control-M and Control-M Enterprise Manager; data exchange products including but not limited to Managed File Transfer, Cyber Fusion, and Connect: Direct.<\/li>
- Respond to and diagnoses problems through interaction with users and determine problem recognition, research, isolation, and resolution steps.<\/li>
- Escalate customer\/application problems to functional or programming staff as needed and work directly with the support staff towards problem resolution.<\/li>
- Use problem management database and help desk systems as the primary problem tracking and resolution tool. Understand and apply fundamental of customer service, incident response, problem response and change management.<\/li><\/ul>
Education\/Experience: <\/b><\/p>- High School Diploma and\/or related advanced training and certifications such as A+ Certification.<\/li>
- At least 4 years of experience in providing related IT support<\/li>
- Must be ability to obtain a client sponsored HSPD-12 Suitability<\/li><\/ul>
Our Equal Employment Opportunity Policy<\/b><\/p>
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military\/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.<\/p>
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.<\/p>
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.<\/i><\/p>
Equal Opportunity Employer\/Veterans\/Disabled. Shareholder Preference in accordance with Public Law 88-352<\/b> <\/i><\/p>
Pay: $24.69 - $27.00 per hour<\/p>
Work Location: In person<\/p><\/body><\/html>","company":"Koniag","city":"Research Triangle Park","inferred_city":"Research Triangle Park","inferred_city_with_inferred_state":"North carolina | Research Triangle Park","inferred_cbsa":null,"fips":null,"is_metropolitan":null,"state":"NC","inferred_state":"North carolina","country":"US","inferred_country":"United states","squirrel_codes":[]},"sort":[1773014400000]}]-->
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